Capability
Launch day is the start of a system’s working life, not the end of the project. Next Orbit’s support and maintenance agreements keep software available, secure and current, and include a change budget so the system keeps pace with the business instead of holding it back.
Quick answer
Software support and maintenance keeps a live system healthy: monitoring it, fixing defects, applying security patches and delivering agreed improvements. Next Orbit provides it under annual agreements with a change budget, for systems we built and, after an assessment, for systems built by others. It is for organisations in Dubai, Abu Dhabi, Sharjah, the entire UAE, the GCC and globally that rely on their software every day and want one accountable team.
Every engagement is architecture-led, delivered by an innovative, R&D-backed team of security-first engineers and quality-controlled before each release, for clients across Sharjah, Dubai, Abu Dhabi and the entire UAE, the GCC and globally.
Operations board
This is the board our support engineers work from: open tickets with owners and timers, live health, and a 12-week uptime view. Nothing sits in an inbox, and you can see the same board we do.
Each square is a day: calm, degraded, or an incident resolved within target.
A named channel, a ticket for every request, and response targets agreed in the maintenance agreement.
Uptime, errors and performance watched around the clock with alerts routed to an engineer.
Defects fixed at the root, dependencies patched and upgrades planned before they become urgent.
A monthly allowance of engineering time for small improvements, so the system keeps up with the business.
What you get
Annual support agreements covering monitoring, fixes, updates and a change budget for steady improvement.
Deliverable 01 · Support & maintenance
One channel for reporting issues, with every ticket classified by severity, tracked to closure and included in service reports.
Deliverable 02 · Support & maintenance
Uptime, errors, performance and integration health are watched continuously, so many issues are resolved before users notice.
Deliverable 03 · Support & maintenance
Defects are diagnosed, fixed, tested and released through the same quality-controlled pipeline used for the original build.
Deliverable 04 · Support & maintenance
Operating systems, frameworks and libraries are kept current, certificates renewed, backups test-restored and capacity reviewed.
Deliverable 05 · Support & maintenance
An allowance of development effort inside the agreement for small enhancements, new reports and adjustments as your processes evolve.
Deliverable 06 · Support & maintenance
Changes driven from outside: new iOS and Android releases, third-party API changes and regulatory updates such as VAT and e-invoicing rules.
Need support & maintenance for a project that does not fit a template? Tell us the problem and one of our expert engineers will map it to an architecture.
Discovery CallA useful agreement states plainly what is covered, how to ask for help and how quickly each type of issue is handled.
Ours cover four kinds of work. Corrective work fixes what is broken. Preventive work keeps the platform patched and healthy. Adaptive work responds to outside change, such as a new mobile operating system or a revised payment API. Perfective work improves the system, funded from the change budget.
Response and resolution targets are agreed for each severity level and written into the agreement, together with support hours, escalation contacts and reporting.
The details are tailored to how critical the system is to your operation.
Software does not wear out, but everything around it moves.
Browsers and phones update, cloud providers retire old versions, researchers find flaws in widely used libraries, regulations change and your business adds a branch, a product line or an approval step. An unmaintained system slowly becomes slower, less secure and less aligned with how you work.
Small, regular updates are much cheaper and safer than a large rescue after years of neglect, and they protect the original investment.
Next Orbit owns e-trainia and supports e-tijariX, MeezanX and AuthentiQ for clients, so long-term upkeep is part of our daily routine rather than an afterthought.
Often, yes.
We start with a technical assessment of the codebase, its documentation, the hosting, the deployment process, test coverage and known issues. We also confirm that you have the access and rights we need to work on it, since ownership and licensing are defined in your agreement with the original developer.
The assessment ends with a frank report on the condition of the system and what supporting it would involve.
Sometimes we recommend a stabilisation phase first, adding monitoring, backups and automated deployment, before a regular support agreement begins.
How we work
5 stages, each with a deliverable you can review and sign off before the next begins.
Revision A · stage 1 of 5
Environments, access, documentation and known issues are handed over and verified.
Revision B · stage 2 of 5
Severity definitions, support hours, targets and contacts are written into the agreement.
Revision C · stage 3 of 5
Monitoring, incident handling and scheduled maintenance run day to day.
Revision D · stage 4 of 5
Enhancements are prioritised with you and delivered from the change budget in iterative sprints.
Revision E · stage 5 of 5
Service reports and review meetings track performance and plan the next period.
Build board
See how this capability applies across our services, products, innovations, R&D prototypes and AI work. Pick what fits, send it as a brief, and one of our expert engineers replies with the approach and a tailored proposal.
Level Explorer
Tap the support & maintenance work you would like from us. Your picks become a brief we reply to.
Where this capability appears in the custom software, AI, IoT and app projects Next Orbit engineers for clients.
How we use it every day on e-trainia, e-tijariX, MeezanX and AuthentiQ, the four platforms Next Orbit delivers: e-trainia, which we own, and three more we implement and support.
What it takes to move computer vision, digital twins, predictive models and climate data from pilot to production.
Short, scoped experiments from our R&D team, so the decision rests on measured results rather than opinion.
Where LLMs and AI agents add real value to this capability, and the controls that keep them accurate and safe.
Your brief 0 ideas
We reply with a tailored proposal: architecture first, then iterative sprints. No off-the-shelf templates.
Tools and standards
Tools are chosen to suit the project, not the other way round. These are the ones we reach for most often; the final selection is made during solution architecture and explained in your tailored proposal.
Questions, answered
Yes, once a technical assessment confirms the system can be supported safely and that you hold the access and rights needed.
An agreed allowance of development effort inside the annual agreement for small enhancements and adjustments, so routine changes do not each need a separate proposal.
Hours and response targets are tailored to the system. Our Dubai team works the UAE business week, a distributed engineering team extends coverage, and extended cover can be agreed for critical systems.
It is scope-based, driven by the size and criticality of the system, the support hours and the change budget. A tailored proposal follows a review of the system.
Yes. We test against new iOS and Android releases, update the apps and manage store submissions as part of maintenance.
Work beyond the change budget is scoped and proposed separately, then delivered by the same team that supports the system. Start with a Discovery Call.
Pick what you need and the right person on our team replies.
Your reference NO-000000-0000
An engineer will reply to you. Quote the reference if you follow up.
What happens next
Share the problem, the systems involved and your timeline. You will hear back from an engineer, not a sales script.